We at 24/7 Deluxe Renovations LLC pride ourselves on providing high quality craftsmen to perform your work.
These individuals are not subcontractors, as is common practice today, but are employees who are career carpenters, painters, plumbers, electricians, flooring installers, cleaners and handymans who have found a home on our team. Our skilled workers typically have 5 to 12 years’ experience, but continue to develop their skills with us on a daily basis. They are regularly trained and mentored, not only in carpentry and construction, but also in the value of customer service and the careful treatment of our clients’ homes. We spare no expense in ensuring that at the end of the project our quality of workmanship, attention to detail, and focus on you, the customer, have been the best possible.
When the first call comes into our office, it is routed to Project Manager who handles the majority of the sales prospects. This results in a telephone consultation to determine the needs of the client. At that point, a meeting is set up at the client’s home to discuss exactly what they would like accomplished.
Following this, Our Project manager will then provide a rough estimate of what the cost will be. If this estimate is in line with the budget anticipated by the client, we can proceed to a more detailed, fixed-priced proposal. When proceeding to this step, there will be a non-refundable deposit collected to cover the cost of creating the detailed estimate. The deposit will be fully credited to the cost of on the first progress invoice, if we are selected to do the work. The deposit will equate to approximately 1% of the estimated cost of the project. At this appointment, we will also set a date for the presentation of the detailed proposal to the client. If 24/7 Deluxe Renovations LLC is engaged to perform the work outlined in the proposal, the client will sign the contract, and we will sign the contract, set a start date, receive the first draw or minimal deposit (when applicable), process the permit application, and schedule the work. The period between signing a contract and starting the work is a critical time. During this time, a pre-construction meeting is scheduled so that a variety of items can be discussed between the client, the partners of 24/7 Deluxe Renovations LLC, our production assistant, and the assigned superintendent. These items include characteristics specific to the project, areas of special attention, a review of the proposed schedule, and familiarization of the superintendent with the owner and their day-to-day schedule.
Finally, during this pre-construction period, all client selections will be confirmed. This will allow the reconciling of allowances early on in the project as well as ordering any items that may have a long lead time. From this point to the end of the project, the superintendent and/or managing partners of 24/7 Deluxe Renovations LLC will keep the client abreast of any and all pertinent issues related to the project.